Refund Policy
Straightforward terms for refunds, transfers and cancellations across our German courses and Germany consultancy programs.
1. Overview
This policy applies to all paid programs offered by einfach German, including live German classes (A1–B2), self-paced courses, combo programs, Ausbildung and Study-in-Germany consultancy, and exam-preparation batches.
By enrolling in or purchasing any einfach German program, you agree to the terms set out below. We keep this policy short and readable on purpose — if anything is unclear, message us on WhatsApp and we will walk you through it.
2. Refund Eligibility Window
Refund requests are accepted within 7 days of the date of payment, and only if the request is made before the second live session of the batch (for live classes) or before 15% of the course content has been accessed (for self-paced courses).
Requests made after this window, or after the eligibility conditions above have been crossed, are not eligible for a refund — though we are happy to discuss a batch transfer instead (see Section 5).
3. Non-Refundable Items
The following are not eligible for a refund under any circumstances:
- •Registration or onboarding fees paid separately from the course fee
- •Amounts already adjusted against completed live sessions, mentorship calls, or document reviews
- •Study-in-Germany or Ausbildung consultancy fees once university/institution shortlisting or application work has begun
- •Promotional, discounted, or bundled enrolments explicitly marked as "non-refundable" at checkout
- •Payment gateway or currency-conversion charges deducted by the bank or processor
4. How to Request a Refund
Email teameinfachgerman@gmail.com or message us on WhatsApp with your registered name, payment reference/receipt, course or program enrolled in, and the reason for your request.
We acknowledge every request within 2 business days and confirm the outcome within 7 business days of receiving all required details.
5. Batch Transfers & Credit Notes
If you're outside the refund window but have a genuine scheduling conflict, we generally prefer to move you to a later batch or issue a credit note valid for 6 months, rather than a cash refund. This keeps things simple and avoids losing your progress.
6. Approved Refunds
Approved refunds are processed to the original payment method within 7–10 business days. Bank or gateway processing times beyond our control may add a few additional days on top of this.
7. Exceptional Circumstances
We review documented medical emergencies, technical failures on our end, or duplicate payments on a case-by-case basis, outside the standard window described above. Reach out and we will handle it fairly.
8. Changes to This Policy
We may update this policy from time to time to reflect new programs or operational changes. The version published on this page at the time of your enrolment is the one that applies to you.
Ready to start your German journey? Talk to our team before you enrol so there are no surprises later.