Privacy Policy
How we collect, use and protect your information across our German courses and Germany consultancy programs.
1. Introduction
einfach German ("we", "us", "our") respects your privacy and is committed to protecting the personal data you share with us when you visit our website, enrol in a course, or use our Study-in-Germany and Ausbildung consultancy services.
This policy explains what information we collect, why we collect it, how we use it, and the choices you have. By using our website or services, you agree to the practices described here.
2. Information We Collect
We collect information in the following ways:
- •Information you give us directly — name, email, phone number, WhatsApp number, academic background, and payment details when you enrol, book a consultation, or contact us
- •Course activity — attendance, assignment submissions, progress and assessment results within live or self-paced classes
- •Documents you share for consultancy purposes — transcripts, certificates, CVs, and application materials for study or Ausbildung guidance
- •Technical data — IP address, browser type, device information, and pages visited, collected automatically through cookies and analytics tools
3. How We Use Your Information
We use the information we collect to:
- •Deliver and manage the courses and consultancy services you sign up for
- •Communicate with you about your batch, schedule changes, results, and support requests
- •Process payments and maintain accurate billing and refund records
- •Prepare and submit university, Ausbildung or visa-related applications on your behalf, only with your explicit consent
- •Improve our courses, website and teaching materials based on aggregated, anonymised usage patterns
- •Send occasional updates about new batches, resources or offers, which you can opt out of at any time
4. Sharing Your Information
We do not sell your personal data. We share information only with:
- •Trusted service providers who help us operate — payment processors, video-conferencing platforms, and email/communication tools — bound by their own confidentiality obligations
- •Universities, Ausbildung employers or visa authorities, but only when you have asked us to submit an application on your behalf
- •Legal or regulatory authorities, if required to comply with the law
5. Cookies & Analytics
Our website uses cookies and similar technologies to remember your preferences and understand how visitors use our site. You can disable cookies in your browser settings, though some features may not work as intended if you do.
6. Data Retention
We retain your personal data for as long as needed to provide our services, meet legal or tax obligations, and resolve disputes. Application documents shared for consultancy purposes are retained only for the duration of the relevant application cycle unless you ask us to keep them longer.
7. Data Security
We use reasonable technical and organisational measures — including restricted access and secure storage — to protect your data against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
8. Your Rights
You can ask us to access, correct, update, or delete the personal data we hold about you, or to stop sending you marketing communications, at any time by contacting us using the details below.
9. Children's Privacy
Our Kids German program is designed for young learners, but all enrolments are made by a parent or guardian, who provides consent and manages the account. We do not knowingly collect personal data directly from children without parental involvement.
10. Changes to This Policy
We may update this policy periodically to reflect changes in our services or legal requirements. The version published on this page at any given time is the one that applies.
Have questions before you enrol? Our team is happy to walk you through how your data and payments are handled.